If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary . City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits . Together we make Calgary a great place to make a living, a great place to make a life.
The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.
An exciting opportunity exists to work in 311 Operations, which is the primary point of contact for the public requesting information about or access to services provided by The City of Calgary. As a Customer Contact Representative, you will provide a high level of customer service while working in a 24/7 environment. Primary duties include:
- Thoroughly and accurately document all citizen inquiries regarding municipal and non-municipal services.
- Handle complaints and hot topics.
- You will manage incoming citizen requests for service/information.
- Liaise with and provide referrals and direct transfers to municipal and non-municipal services.
- Interpret City policies and standards.
Qualifications
- A High School diploma or equivalency (e.g. GED).
- At least 4 years of experience in the delivery of high level customer service.
- Previous 311 Call Centre experience will be considered an asset.
- Basic knowledge and experience in using Windows and Windows-based applications (such as Microsoft Office Word, Outlook and Excel) is required.
- Success in this position requires exceptional customer service, strong analysis, and effective judgement and communication skills.
Pre-employment Requirements
- Successful applicants must provide proof of qualifications.
Union: CUPE Local 38
Business Unit: Customer Service & Communications
Position Type: 11 On-Call Positions
Location: 3705 35 Street N.E.
Compensation: Pay Grade 6 $31.30 - 41.86 per hour
Days of Work: This positions works in a 24/7 environment, shifts include daytime, evenings, overnight, weekends, and statutory holidays.
Hours of work: This is an on-call position with no guaranteed hours of work. Shifts will vary and are based upon operational needs.
Audience: Internal/External
Apply By: June 30, 2023
Job ID #: 307944
