First person of contact for your users in various IT issues
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- Turkey - Istanbul
- Professionals
- Full-time
— Your Benefits —
Buddy program
Extra hours compensation
Inflation allowance
International environment
Meal voucher
Mobile working
Onboarding program
Unlimited employment contract
Your skills
- Fluent English and fluent Portuguese or fluent Spanish
- Communicator
- IT basic knowledge
Your Tasks
Mission of the position
Our Service Desk Specialist will provide Level 1 desktop support to End Users in Spanish- or Portuguese-speaking countries from remote.
Main tasks
- Providing remote Level 1.5 Global Support to end-users (in German)
- Analysing problems & putting correct resolutions in place
- Troubleshooting and relating resolution procedures to non-technical end-users
- Opening, closing & monitoring of the incidents in the system during the complete incident lifecycle
- Monitoring the correct timelines (SLA)
- Contacting with the end-users via phone, e-mail & chat (in German and English)
- Providing input toward Knowledge base maintenance
Hybrid (remote and in the office)
Be part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
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