Company: Moët Hennessy Asia Pacific
Country / Region : Singapore
City : Singapore
Business group: Wines & Spirits
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Contract type: Permanent Job
Function: Finance
Experience required: Minimum 10 years
Reference No.: MHAP00622
Date of publication: 2023.06.18
POSITION
Responsibilities
- Lead the Customer Service team to ensure that overall delivery of services is within agreed KPIs and SLAs.
- Planning, organizing, and managing the activities in logistics, inventory control, warehouse management, distribution, and customer service.
- Responsible for shipping pertaining to consolidation, scheduling of freight companies and foreign trade compliance.
- Manage customer service activities including, quotation, order entry, forecasting, scheduling, expediting, cancelling, invoicing, credit issues, customer satisfaction, interfacing with internal sales and field service personnel and liaising with corporate to analyze schedules and updating customers on the order status.
- Manage third party providers’ Key Performance Indicators, including quality inspection at warehouse and driving for continuous reduction in logistics cost.
- Provide transition support of processes by bringing in CoE specific knowledge & best practices for smooth implementation and execution.
- Responsible for management of the development and maintenance of process documentation and drive standardization across the region.
- Ensure company is compliant with laws and regulations regarding transportation and foreign trade compliance. Resolve any legal, regulatory issues pertaining to transportation and distribution.
- Point of contact for issues escalation within Customer Service, to actively help solve complex issues and problems in an effective manner.
- Pro-actively drive continuous improvement culture within Customer Service function.
ADDITIONAL INFORMATION
Requirements:
- Relevant Supply Chain, Customer Service experience gained from companies with organizational complexity and multicultural business environment will be preferred.
Candidates with experience in a Shared Service Centre environment will be at an advantage.
Ability to lead and present at department wide meetings. Ability to manage conflicting requirements from different stakeholders and drive resolution will be desirable. • Familiar with the local laws and regulations regarding transportation and foreign trade compliance.
Possessing industry experience in Wine & Spirits, FMCG, Consumer or Luxury Goods will be at an advantage.
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